Return and Refund Policy  

At Divaadorns, managed by Mindwave Solutions, we are committed to providing a reliable and hassle-free shopping experience. In this policy, “we,” “our,” and “us” refer to Mindwave Solutions, while “you,” “your,” and “user” refer to our customers. By placing an order on our platform, you agree to adhere to the return and refund procedures outlined below.    

Return Eligibility  

To be eligible for a return, the following criteria must be met:  

• Products must remain unused, unwashed, and in original condition, including all tags, labels, and packaging    
   
• All original tags, labels, and packaging must be returned intact    
   
• Items that have been worn, washed, or altered in any way are not eligible for return    
   
• Return requests must be made within 48 hours of delivery by contacting customer support    
   
• Products failing to meet these requirements will not be accepted for return  

How to Request a Return  

1. Submit a Request:    Email your return request with the Order ID and reason for return to mindwavesolutions58@gmail.com   
    
2. Provide Evidence:    For damaged, defective, or incorrect items, attach clear images to help speed up the review    
    
3. Follow Return Instructions:  Upon approval, you will receive detailed guidance to complete the return  

Important:    Returns that do not follow this procedure may be rejected.    

Refund Review and Timeline  

• Returned items are examined to confirm compliance with return criteria    
   
• You will receive notification regarding approval or rejection of the refund request    
   
• Approved refunds are processed to the original payment method within 5–7 business days    
   
• A confirmation email will be sent once the refund is successfully completed.  

Partial Refunds  

Items that partially meet return requirements, such as minor damage or missing packaging, may qualify for a partial refund at our discretion    

Damaged, Defective, or Incorrect Items  

• Return requests must be submitted within 48 hours of delivery for damaged, defective, or incorrect products    
   
• Clear photographs or videos must be shared via mindwavesolutions58@gmail.com to enable faster processing  

Customer Support 

For any queries or assistance regarding returns or refunds, please contact our customer support team at: mindwavesolutions58@gmail.com.